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Delivery note

  • Order will be delivered EVERY FRIDAY for order placed before 5pm on Wednesday same week.
  • Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
  • Delivery services to outlying islands is not available at the moment.
  • For Hong Kong Island, Kowloon and New Territories, spending $480 and above (based on the transaction amount after discount and/or after e-coupon and promotion code discount) will be eligible for free delivery.
  • Free delivery will be provided for each order value over $480. However, customers should pay $40 (Ma Wan) tunnel fee if the delivery address is at Ma Wan.
  • Home delivery is not available to areas that cannot be reached directly by our vehicles, or buildings without a functioning lift.
  • Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer's request.
  • If any Product proves to have been delivered in a damaged condition, past its sell by date, omitted in the delivery, or if the wrong Product is delivered, OnePure HK shall either refund to the Customer the Price of that Product, or replace the Product. Customers must notify info@lans.com.hk within 24 hours of receipt of the delivery.
  • If any Product which was not included in the Customer's order is delivered to the Customer by mistake, OnePure HK Online Shopping reserves the right to collect the wrong Product delivered.
  • If the Customer has been charged for a Product which has not been delivered, OnePure HK shall refund to the Customer the Price of that Product as originally charged to the Customer.
  • If a Customer is charged more than the Price of a Product, OnePure HK shall refund to the Customer the difference.
  • OnePure HK will not refund or exchange goods or rectify discrepancies 7 days after delivery.
  • In case of dispute, OnePure HK reserve the right of final decision.

Please do not hesitate to contact us at 2319 0688 or info@lans.com.hk if you need further assistance.